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samsons_2005
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Can’t cancel contract from abroad?

Hi,

I have moved abroad and I wasn’t able to cancel my contract due to me not remembering the security code.

Is there anyway to contact Virgin Mobile abroad since webchat said it is unavailable when I try?

thanks,

 

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kezzidog
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Re: Can’t cancel contract from abroad?

If i needs to call virgin when in Europe, 789 from my mobile works

 

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Forum Team
Forum Team
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Re: Can’t cancel contract from abroad?

Hi Samsons_2005, 

Sorry that you're having to cancel your contract due to moving abroad, we'd be sad to see you go. 

It's also disappointing you had some issues speaking to our team, I can help with this as well and I'm sure we'll be able to discuss the account. 

Just so you know, you can cancel your contract at any time, however if you're still within contract there may be a buy out charge but we can discuss this when I've taken a look at your account. 

I'll pop you a personal message and I'll have a closer look. 

I look forward to hearing back from you soon. 

 

Emma_C - Forum Team
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