on 05-06-2022 21:52
I have a monthly contact. Am in Switzerland for a few days but can't make (can receive) calls or texts. Settings seem to be correct, get error 28 when trying to send a text. Any help would be gratefully received.
Answered! Go to Answer
on 05-06-2022 22:13
Have you got a spend cap on your account? Switzerland is expensive
https://www.virginmedia.com/help/virgin-media-roaming-hub/switzerland
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on 05-06-2022 22:13
Have you got a spend cap on your account? Switzerland is expensive
https://www.virginmedia.com/help/virgin-media-roaming-hub/switzerland
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 05-06-2022 22:24
Thanks for the reply, although I have a cap I've used less than 20% of it. Seemed to work the day I arrived but not thereafter.
on 06-06-2022 09:24
Hey @GS67,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your services in Switzerland, have you got data roaming turned off as that can incur costs that may have made you go over your cap and stop your services working as it sounds like you have gone over your cap, if the services worked as soon as you got there.
Regards,
Steven_L
on 06-06-2022 16:26
Thanks Steven, I've checked re the cap and although I have used 3mb data here I am well under the cap
07-06-2022 09:03 - edited 07-06-2022 09:03
Hi @GS67, thanks for your reply and confirmation.
Can you please tell me what the make and model of your handset is, and also if it's a Dual SIM device?
Many thanks
on 07-06-2022 10:48
Hi Tom,
I called the helpline about this. The person to whom I spoke was very helpful and the problem is now solved. I had to go to the SIM toolkit on my phone (Moto g6) and manually set roaming to international.
Thanks.
on 07-06-2022 12:06
Hi @GS67 thanks a lot for your confirmation - that's great news!
Please don't hesitate to let us know if you do need any further help in the future.
Many thanks