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Biffy
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Can't Receive Calls

I discovered yesterday morning that I'm not receiving calls to my iPhone 7. 

I can call out and connect to my Wife's phone which is also Virgin. 

I phoned support yesterday, they cannot see any problems, I also used the Text service but have not yet had reply.

I've rebooted the phone twice, removed the sim and tried it in my old iPhone 5S, but still can't receive calls. 

Would appreciate a prompt fix.

Thanks. 






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Biffy
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Re: Can't Receive Calls

I phoned support again on Tuesday, (24 Sept) and they arranged for a new sim, which arrived this morning, (26 Sept), but unfortunately I still can't receive calls, just getting the unobtainable tone when calling from my landline.

Would really appreciate some response and action on this, I've also tried your Text Service and got no response at all. 😡






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Re: Can't Receive Calls

Hi Biffy, 

Really sorry to hear you're having some issues getting incoming calls, it's not what we like to hear. 

Can I ask if you've recently had a new SIM card before the one we've just sent or if you had ever ported your number over to us? 

Emma_C - Forum Team
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Biffy
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Re: Can't Receive Calls

Hi Emma,

Thanks for responding. 

The previous sim I’ve used for around the last 3 years, and my number would have been moved to you from Orange many years ago. Everything has worked fine up until this week. 






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Re: Can't Receive Calls

Thanks Biffy. 

I'm going to pop you a personal message so I can get some further information. 

We'll take it from there 🙂 

Emma_C - Forum Team
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