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Matthewwalsh
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Can not receive phone calls or texts after getting new sim

Hi,

I upgraded from a sim only deal to a pay monthly contract and got sent a new purple SIM card, I already threw the old SIM card away so couldn’t message virgin the “SWITCH” message. After putting in my new sim and waiting 24 hours I still am unable to receive phone calls and messages how can I solve this problem? 

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Graeme2
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Re: Can not receive phone calls or texts after getting new sim

Same happened to me - 3 days of phoning customer don't care has not helped.

  Fed up with taking the sim out / restarting etc etc 

Asked for a PAC code but was told it would take 7 days !!!! When queried this they 'accidentally' hung up - still waiting for the call back on the other number I provided ….. must be busy

 

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Forum Team (Retired) David_Pn
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Re: Can not receive phone calls or texts after getting new sim

Hi Matthewwalsh

 

Welcome to our community forum pages and thank you for posting. 

 

We are sorry to hear that you have been unable to receive calls and texts since receiving your new SIM.

 

We'd like to take a look at your account and see what we can do to help.

 

We'll send you a private message shortly in order to confirm some account details.

 

Thank you. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Forum Team (Retired) David_Pn
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Re: Can not receive phone calls or texts after getting new sim

Hi Graeme2

 

Thank you for posting on our community forum pages.

 

We're sorry to hear that you've been having issues with your mobile service and that you re waiting for a return call from us.

 

Were you given a timescale as to when this call would take place?

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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