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nubabe
On our wavelength
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Message 1 of 6
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Calls to Eu from the UK

It's now 2019. Are calls to EU countries included in my plan, or are they charged separately?

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teabag
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Message 2 of 6
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Re: Calls to Eu from the UK

Calls out from UK will be charged as international, the EU rules only apply when you are actually roaming in the EU.

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nick_london
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Message 3 of 6
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Re: Calls to Eu from the UK

Hi and Happy new Year.

Calls to EU countries have never been included and are charged at international rates.

The EU rulling only covers international roaming so for now when you travel into the EU, you won’t be charged roaming rates.

Why don’t you sign up for a service called 18866 at www.call18866.co.uk you have to register your landline or mobile number and you will be given an access number (0800 free to call from mobiles) payment is by card or direct debit, the service is much cheaper than dialling directly. 18866 is the access code for BT landlines but there is an 0800 access number for Virgin Media (NTL/Telewest) and mobile phones for those who don’t have a BT line.

Hope this helps!

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nubabe
On our wavelength
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Message 4 of 6
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Re: Calls to Eu from the UK

But until the 29th of March, we're still IN the EU. Ergo, we're roaming in the EU... How does that make sense? Thanks tho' 🙂
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paulchambers061
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Message 5 of 6
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Re: Calls to Eu from the UK

Except when you're in your home network country. Then you're not roaming at all. 

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Forum Team
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Message 6 of 6
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Re: Calls to Eu from the UK

HI Nubabe. 

 

Thanks for getting in touch with us in regards to roaming we can confirm that as long as you are in the EU you will be covered.

If you make a call from the United Kingdom to EU this would be a chargeable call. 

 

You can see our roaming page on the following link: virg.in/abroad

lease see the Pay Monthly call charges here: virg.in/pmcalls

 

Please let us know if you need anything else

 

Kind Regards 

 

Chris_W1

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