Virgin Media Community

[kgrindley]

Whenever i try and make a call it comes up with "calls to this number are not being connected please call 789 to speak with a member of the team" obviously i cannot call that number without being met with the same message. 

This phone has been fine until this morning, i use this phone for work so need help urgently. I cannot speak with anyone from virgin as i cant find your online chat either!

The phone has a pay monthly sim

[David_Bn]

Thanks for your post @kgrindley, and a very warm welcome to you!

Sorry to hear of the issues with the mobile phone services

Has the SIM card only been used in one location or in multiple locations this morning?

How many bars of signal are you getting? 

Do you have any error messages on the screen? - "No SIM" "Invalid SIM" for example

Can you confirm if text messages and data can be used?

It may be worth looking into these links for an idea of the status of the coverage in the local area;
-For SIM cards supported by EE
-For SIM cards supported by Vodafone

Kindest regards,

David_Bn

[kgrindley]

the sim card has only been used in this phone and location

i am getting full bars signal

no error messages

no data or text messages

[Travis_M]

Hi @kgrindley

Thanks for the reply

Is this to certain numbers you experience the issue?

Regards