on 28-10-2021 21:30
Hi we are in france (family of 4), we can use data, send text messages, call family at home but everytime we try to call each other it rings and we answer but it disconnects and gives a recorded message saying something in french and then english about free network and that the person you are calling is not available please try again later, really annoying as need to call the kids etc... but unable to make a simple call to a phone on the same account
on 29-10-2021 14:09
Hi CandyMan2020
Thanks for posting.
Can you try a manual network search on the handset to see if it resolves things?
Kind regards,
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on 29-10-2021 14:29
Hi Yes already tried this and if anything it made things worse with connecting to the internet etc...
Had options of free or orange, only free would connect, sure orange used to be the one
on 29-10-2021 14:47
Thanks for coming back to us.
Please use our phone fix guide which should help further
Best,
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