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Calls not connecting whilst in france

CandyMan2020
Tuning in

Hi we are in france (family of 4), we can use data, send text messages, call family at home but everytime we try to call each other it rings and we answer but it disconnects and gives a recorded message saying something in french and then english about free network and that the person you are calling is not available please try again later, really annoying as need to call the kids etc... but unable to make a simple call to a phone on the same account

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi CandyMan2020

 

Thanks for posting. 

 

Can you try a manual network search on the handset to see if it resolves things?

 

Kind regards,

John_GS
Forum Team


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Hi Yes already tried this and if anything it made things worse with connecting to the internet etc...

Had options of free or orange, only free would connect, sure orange used to be the one

Thanks for coming back to us.

 

Please use our phone fix guide which should help further

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill