on 29-05-2021 16:33
hi, i am having repeat issues with phone calls almost 50% of the time that if I call someone or someone calls me when the call connects both parties can't hear a thing. I have to hang up the line and call that number again and then it works fine.
I know its not my phone as it works ok with another sim card from another provider.
This only started to happen in the last 3-4 months ...improved for a while but now bad again and becoming frustrating to the point that perhaps another service provider might be my only option!
Can someone help me with a fix please or any settings that might be the cause?
Answered! Go to Answer
on 31-05-2021 08:34
Thanks for your post and for reaching out to the Community Forums, sheppitydawg,
Sorry to hear that you have been having connection issues with your mobile phone. Have you tried replacing the SIM card? If not then them it would be a Joe has stated. You would need to speak with the mobile networking team and they would need a log of date and times where the cel events have ten place.
Cheers,
Corey C
on 30-05-2021 02:13
It's widespread I had same thing earlier in the year and it's started up again like a month ago again.
Problems are with Virgin best to report it and give a few date's, time's and phone number's when you report the problem.
Joe
on 30-05-2021 06:20
on 30-05-2021 08:55
Getting the same, I thought that is because I don't live in a city as Vodafone is terrible in the country, EE with all their faults was so much better, Vodafone is just slow in any upgrades they do outside London.
Regards
on 31-05-2021 08:34
Thanks for your post and for reaching out to the Community Forums, sheppitydawg,
Sorry to hear that you have been having connection issues with your mobile phone. Have you tried replacing the SIM card? If not then them it would be a Joe has stated. You would need to speak with the mobile networking team and they would need a log of date and times where the cel events have ten place.
Cheers,
Corey C
on 06-06-2021 08:26
on 06-06-2021 09:01
I am really sorry to hear the mobile networking team were unable to help @sheppitydawg and it would be a shame to see you leave us.
How did they leave things with you?
on 06-06-2021 10:40
on 06-06-2021 10:54
I can appreciate how frustrating that must be. Have you had a replacement SIM card? If not, I think that may be a start.
Let me know if not so we can look to get one issued to see if that resolves the problems you are having.
on 06-06-2021 11:53