on 19-10-2022 09:18
Hi I've paid my outstanding bill and the accound hasnt been unlocked its 24 hours now, phone wont dial 789 and the message part in the app will not work
on 19-10-2022 09:31
Hey @Churchy2708, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the calls and the service not working.
I will investigate the matter further for you and invite you to a private message.
Watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.