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Calling voicemail from France

AdamAnalogue
On our wavelength

Am in France and when i try to call VM voicemail I get cut off as soon as ringing starts. Have tried 222, press 1, and +447458333222. Am on Free network. Help!

6 REPLIES 6

Tom_W1
Forum Team
Forum Team

Hi @AdamAnalogue thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

I can see that you are in communications with our team already via PM - please await a response from them, and they'll continue to try and get this sorted for you as soon as possible.

Many thanks

Tom_W

According to text from VM the voicemail waiting for me expires today. I still cannot access voicemail and no-one from VM has helped yet. Is it reasonable to have to wait this long?

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Apologies for the delays, 

Can I ask what was advised via the PM you received for this matter?

Also to clarify, have you been able to text and call from France?

Let us know,

Kain

PIN was reset. They did something "at their end" to solve the problem. I can call and text from France. When I try 222 or press 1 or +447458333222 the call cuts off as soon as it is connected. 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Ahh okay, thanks for the response.

When was the PIN reset? 

Also through the text sent are you still not able to access the voicemail?

Thanks again,

Kain

Have changed to Orange and can now get to voicemail but PIN has expired. Have asked Vikki on private message to reset PIN.