on 20-09-2022 16:35
Am in France and when i try to call VM voicemail I get cut off as soon as ringing starts. Have tried 222, press 1, and +447458333222. Am on Free network. Help!
on 20-09-2022 17:33
Hi @AdamAnalogue thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.
I can see that you are in communications with our team already via PM - please await a response from them, and they'll continue to try and get this sorted for you as soon as possible.
Many thanks
on 21-09-2022 07:01
According to text from VM the voicemail waiting for me expires today. I still cannot access voicemail and no-one from VM has helped yet. Is it reasonable to have to wait this long?
on 21-09-2022 08:34
Apologies for the delays,
Can I ask what was advised via the PM you received for this matter?
Also to clarify, have you been able to text and call from France?
Let us know,
on 21-09-2022 09:01
PIN was reset. They did something "at their end" to solve the problem. I can call and text from France. When I try 222 or press 1 or +447458333222 the call cuts off as soon as it is connected.
on 21-09-2022 09:59
Ahh okay, thanks for the response.
When was the PIN reset?
Also through the text sent are you still not able to access the voicemail?
Thanks again,
on 21-09-2022 15:46
Have changed to Orange and can now get to voicemail but PIN has expired. Have asked Vikki on private message to reset PIN.