Can't set call waiting on my phone just goes straight to voicemail tried changing it in settings but just gives a network error or says not allowed
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It needs a quick fix at Virgin's end.
Hang on here and one of the Forum Team will come along and offer to fix it for you.
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Thank you for responding to community forum.
We are more glad to look into this for you. What sim card are you using? Is is colored purple or red?
To check your sim card status try here.
Have you spoken with our support about this? For security of your account status, which we cannot place on the public space.
Get help from our mobile team on +44753 301 6422 and we just need to confirm some details first.
This is a problem the purple SIM's have since they we're issued and has needed sorting for most of us who have them.
A quick reset of something your end sorts it, ringing support does not help as they do not have access to what ever needs to be reset :-)
I can certainly appreciate the frustration with this, Brandy. We’d love to help: you can text our team on +44753 301 6422 .