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ceegee123
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Call waiting and call hold not working

After joining virgin I gave noticed the call waiting/hold function cannot be switched on.

After much research and many phone calls , the only solution seems to be from Virgin's end, but I cant get to speak to someone who can solve this.

Anyone else had this problem ?

thanks

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ceegee123
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Re: Call waiting and call hold not working

Anyone from Virgin on here that can help me?

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ceegee123
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Re: Call waiting and call hold not working

Anyone from Virgin read or respond to the posts on here?

The call centres are not helpful called them several times....they dont have any idea what I am talking about.

My iphone will not let me use call-waiting and I must get Virgin to switch it on , but they cant understand when I call, so what else

can I do but post here and wait for a response...?

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teabag
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Re: Call waiting and call hold not working

One of the Forum Team should be along, but can take a few days :-(

It's a quick flip of a switch/reset or something they have to do and you need to restart phone after they have done it.

Ringing CS (789) is not usually fruitful on this, as it's not listed in their script 😡

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team
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Re: Call waiting and call hold not working

Hi there ceegee123

 

Thank you for visiting our forum pages and for posting.

 

We are sorry to hear that you are having issues with some of the functions of your mobile service and are having issues resolving this. 

 

This is certainly something we can help with on here.

 

We'll need to get s few details from you first of all including your mobile number so we'll send you a private message in a few moments.

 

Many thanks. 

David_Pn
Forum Team

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