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Forum Team (Retired) Rich_B
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Message 11 of 51
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Re: Call Waiting not working

Everything is set correctly on the handset and the network so I'm not sure what else could be the cause.

 

So when you're on a call, what happens to the 'waiting' call?

Does it get directed to the voicemail?

Do you get any notifications pop up in screen?

 

The next thing I could suggest is to try the SIM in another handset to see if makes a difference.


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Martin_15
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Message 12 of 51
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Re: Call Waiting not working

The new call goes directly to Voicemail and I get a text message (which is very annoying) saying I have a missed call 

Do you think a new SIM might help? Or a factory reset??.

I don't have anyone else at home on the Virgin network so trying the SIM in another handset isn't an option. 

Thanks once more for your continuing assistance. 

Martin

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Forum Team (Retired) Rich_B
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Message 13 of 51
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Re: Call Waiting not working

Don't reset anything at the moment then, I'll ask someone's opinion on this and get back to you.


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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teabag
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Message 14 of 51
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Re: Call Waiting not working


@Martin_15wrote:

Rich

Thanks for getting back to me. 

I am still unable to turn off call forwarding... The same error message appears.

And call waiting is still not available. 

Martin


Not sure which Motorola you have, but I don't believe that you getting a error when trying to turn off Call Forwarding has anything to do with the Call Waiting problem.  I get the same response on my G4 when turning off Call Forwarding.

Even though Call Waiting is active on my G4, I'm not sure if I have checked if it's working or not on my phone, I know it works on a iPhone 6 fine. I'll check it later when home. 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Martin_15
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Message 15 of 51
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Re: Call Waiting not working

I don't have a Motorola.. .I have an Xperia XA 1

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teabag
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Message 16 of 51
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Re: Call Waiting not working

Sorry, your screen shot looks exactly the same as a Motorola 😉

EDIT: looking at it again, a Motorola does not have battery % showing 😀

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team (Retired) Rich_B
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Message 17 of 51
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Re: Call Waiting not working

Hi Martin,

 

Restart the handset once again and try and get a call to wait now.

 

Let me know how it goes.


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Martin_15
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Message 18 of 51
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Re: Call Waiting not working

Success...! 

A thousand  Thank You's....

What was the issue? ?

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Forum Team (Retired) Rich_B
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Message 19 of 51
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Helpful Answer

Re: Call Waiting not working

I had to change the Call Forward when Busy divert to OFF on the network side. Not something I've had to do for others but it's worked for you so I'll take that Smiley Happy.


Rich
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Martin_15
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Message 20 of 51
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Re: Call Waiting not working

You can add that to your knowledge base. 

First class customer service.

Many thanks. 

Martin 

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