Call 789 and quote ref CPF

[WorldsBill]

Hi, when trying to view my details online i'm presented with 

Please give one of our team a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone and we'll do our best to help

*Please note standard charges apply. Please check with your network operator for rates. Please quote ref: CPF

Can someone help please

[WorldsBill]

I'm trying to update my security question.

[Akua_A]

Are you able to let me know what happens when you try to do so? Do you get an error message? Are you trying as seen here in step 2 https://www.virginmedia.com/help/virgin-media-account-has-been-hacked?

Thanks,

[WorldsBill]

Please see the attached screenshot.

[Akua_A]

Please bear with me while the image gets approved by our forums team,

Thanks, 

[Akua_A]

I am able to see the picture now @WorldsBill.

Are you able to clear cookies and cache in the browser and let me know if the issue persists?

Thanks​​​​​​,

[WorldsBill]

Hi There,

The issue persists after clearing history, cookies and cache.

[Akua_A]

In this case, I have sent you a private message regarding this @WorldsBill.

Please look out for the purple envelope on the top right-hand corner and provide a response when you can.

Thanks,

[Akua_A]

In this case, are you happy to give me your login details to see if I can replicate the issues on my side?

Thanks,

[WorldsBill]

I've PM the info across.

[Akua_A]

Thank you for this @WorldsBill.

I have been able to replicate the issue on my side and the issue does indeed persist. In this case, are you happy for me to forward your details to our IT team for a resolution?

Are you also able to confirm what it is you are looking to change on your profile? 

Thanks,