on 18-01-2022 15:40
On Google pages do not seem to open if I look up any shooting related items , riflescopes etc , I have been on app and checked the parental is turned off etc but still no avail
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on 19-01-2022 14:13
Thanks for those details Deklan
Would you be able to test a website now on your mobile data?
Gareth_L
on 18-01-2022 15:58
Hi @Deklan,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having issues accessing certain pages on Google.
If your Web Safe has been turned on, this should not restrict your access to view these pages, unless there are other restrictions outside of our parental control active. I was able to locate your account, and I can see that your Hub has been active for over 100 days. I would advise rebooting your Hub to see if this will help with your issue.
If it's just one website that is being blocked, you can take a look at our Why Do We Block Certain Websites page for more information.
Keep us updated on how you get on and if you need any further assistance.
Thank you.
on 18-01-2022 19:02
Sorry it’s not my hub this is on iPhone 13 pro
on 18-01-2022 19:05
Hi @Deklan,
Thank you for coming back to me about this and for clarifying. Are you able to access these pages via another web browser, or search engine? Have you tried to browse in private mode?
Please see if clearing your cache and cookies can help clear this problem.
Thank you.
on 18-01-2022 21:46
Noticed in small letters
an SSL error has occurred is visible
on 19-01-2022 08:56
Hi @Deklan, thanks for your reply.
Can you please confirm if you've tried the steps that Paulina has advised above, in terms of accessing the browser in private mode, a different browser and also via a different search engine as opposed to Google?
Also I just want to make sure, when using your phone to browse are you connected to our wifi, or through mobile data?
Regards
on 19-01-2022 09:05
Are you trying to access over mobile data or your WiFi?
If mobile data then the parental control is different from the one you set in your broadband account which must be switched off separately.
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on 19-01-2022 11:04
I have tried incognito made etc and access through mobile data , I have also noticed that national lottery app only opens 1 in 10 attempts also could this all be linked ?
on 19-01-2022 11:44
Hi Deklan
Can you please have a look here and see if its set on your Mobile
Are you able to use another device on your Wifi network to access the sites
Gareth_L
on 19-01-2022 12:15
Both are already set as off , I’m using mobile data not WiFi