I lost my iPhone over a week ago and am trying to claim on my house insurance. In order to do so I need the IMEI to be blacklisted. Last week I made 3 calls to Virgin only to be told that they could not do it as I purchased the phone from a third party (Apple). Having spoken to Apple, my insurance company, EE (my previous service provider) and having researched this online it is apparent that I was lied to by Virgin. I rang for a 4th time on Saturday and was told the same thing until I lost my rag, then there was an immediate about turn and the representative said that she would fill in a form to get the phone blacklisted within 24 hours. It is now Wednesday and the phone has not yet been blacklisted. I am at the end of my tether, can anybody please help?
Here is VM's official help file on what to do when a phone is stolen. It is clear that VM could block your IMEI number but only if they know it. Do they? They didn't sell you the phone and will have no record of it therefore.
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Thanks. The woman I spoke to on Saturday took it in order to submit her form. This was only after 3 separate members of staff swore blind that there was nothing they could do as I didn’t buy the phone from Virgin. There is clearly either a training issue or an honesty issue!
I’m getting the same bad service from VMob as others. Virgin cannot provide proof the have added the imei to be blacklisted. My insurance company keep saying it’s not blacklisted and to put pressure on vm. I’m piggy in the middle and once this is sorted out, I’m gonna leave them. My insurance company said they are known for this and are the only service provider not to blacklist on the national database. Frustrated is not the word.
Virgin customer services (so-called) were absolutely useless when I dealt with them, constantly insisting that they couldn’t blacklist the IMEI and telling me to get in touch with Apple as that is where I bought the phone. It was only when I posted on this forum that someone from Virgin in the UK got involved and resolved the issue pretty swiftly. It’s disappointing to see you experiencing the same problems, Virgin appear to have learned nothing