Virgin keep telling me that they do provide 4g over band 20 800mhz but I never get a connection on this frequency. My wife uses BT Mobile, who also use EE, and she gets band 20 when I get nothing. The problem follows the Virgin Sim if we swap and BT in my phone works fine. Has anyone else experienced this? It's a pain because the remote sites we go to in our motorhome often only get 800 MHz 4g as it travels further than the higher frequencies.
OK thanks - its what I suspected. I checked with their sales chat before I bought, they said they support band 20, and after I got it I've been onto their SMS chat and phoned tech support and they all say they do. So I put in a complaint - they gave me a months subs free but are adamant they support band 20. I'll let you know how I get on with OFCOM 🙂
Re the 4g.co.uk page you send - I had checked with 4g.co.uk and found that page - but on another page @ https://www.4g.co.uk/virgin-mobile-4g-coverage-network-summary/ it said they do support 800. I emailed 4g.co.uk a while ago to tell them they had conflicting information and it looks as though they have now changed the page to say Virgin don't offer 800.
I have a campervan and travel a lot to out of the way places.
Often in these areas the networks mast share. Basically Vodafone and O2 are one share and EE /3 another.
I have found it advantageous for my wife and I to be on different networks so we cover both groups.
Since December I have a dual SIM phone, so the same formula applies
A good standby is 3. Even their PAYG SIMs support Voice over 4G and Wifi Calling, giving you the advantage that even if there is no signal locally, either the campsite WiFi or local pub will allow you to make a call. Similar can be achieved calling over the likes of Whatsapp..
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.