Bad Mobile Data Speeds

[Cryptocaned]

Used to get decent speeds, but last year it dropped off a cliff (see attached images).

I used to get through 80GB of data, but I'm struggling to get good enough speeds to:

Get good responses from Google assistant.

Stream music reliably.

Access web pages/load content in a reasonable time.

  

[proby84]

Just moved to Virgin from plusnet for Wifi calling. Since the move I’ve gone from 120mbps  to at best 7 or 8mbs and at worst 1mbps. I’m not that far away from Widnes over in St Helens, it’s really really bad. Thankfully I settled on a 30 day contract and I will be on my way elsewhere if this can’t be resolved asap.

[enlli]

From experience it's not the best around there.

If you want WiFi Calling and 5G Voxi is a safe bet for Widnes / St Helens

[Travis_M]

Hi @proby84 

Thanks for your post and sorry to hear about your issue

Have you noticed if this is in certain places or is this just all over your location?

Regards

[proby84]

 So far everywhere within a 20 miles radius is the same, good phone signal but terrible transfer speeds.

I’ll never use the data I have! It struggles to stream Apple Music while in the car. It’s not the phone it’s a iPhone 14 pro max and I can put my work sim in it  and get 200mbps.

[John_GS]

Hi @proby84 

Thanks for coming back to us. Have you been able to try your SIM in a different handset to see if the issue can be replicated?

Kind regards

[proby84]

Yes I’ve tried the SIM in another device. The network is massively overloaded by looks. Later on a night I’m lucky to get 15 mbps. It’s sounds from the previous comments it all over the area. It’s a a shame as the Vodafone network Virgin used before was much better. I reported the issue to o2 and they said everything is fine my area. 🤥 

[John_GS]

Hi @proby84 

Thanks for coming back to me and confirming. We have taken a look at it from ourside and can see there's a congestion issue which we're working on fixing so it will be better. This will be completed asap.

Kind regards,

[proby84]

I appreciate your quick response and honesty. I really hope this can be resolved soon.

[Natalie_L]

You're very welcome. 

Please do reach out if you have any further questions proby84.

[Cryptocaned]

This happens literally everywhere,

If im driving I have issues with voice commands working with Google, sometime its will say it has no connection but most of the time it will just not respond.
At business' the company I work for support I have issues loading work apps to view tickets.
I have issues at home when im not on wifi getting songs to load much the same as when im driving.
Just all round its kind of bad. I struggle to use near 5GB of data a month, whereas 6 months ago I was using more than 50% of my data cap regularly (100GB cap)

BA11 2RY - Work
BA13 3TP - Home
BA11 3EP - Common work location
BA14 0EP - Relatives House
All places I have issues, there are way more but these are my most common area's.