on 24-11-2021 14:55
Hi, I’ve just purchased an Apple Watch 6 but in the mobile data settings of the Watch it says virgin is not supported.
Is this the case and I have to take out another package with 02 or someone?
I can make calls etc so not sure what I’m missing out on.
I’m on a Ultimate Oomph sim with a iPhone 13 pro max
Answered! Go to Answer
on 24-11-2021 16:14
Hi Spoony36
Thanks for coming back to us. You don't need a SIM card for the watch. It will use the connection on the handset.
Best,
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on 24-11-2021 15:41
Hi Spoony36
Thanks for posting. Sorry to hear you're having an issue with your Apple Watch.
Is the Watch connected to a mobile over bluetooth?
Best,
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on 24-11-2021 16:02
Hi
Yes it is, does that mean I don’t need a sim for the Watch?
on 24-11-2021 16:11
on 24-11-2021 16:14
Hi Spoony36
Thanks for coming back to us. You don't need a SIM card for the watch. It will use the connection on the handset.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 27-04-2022 09:43
If I have an ultimate oomph sim (O2) can I activate my cellular I watch to use with it? I’ve been waiting ages for virgin to support I watch. Now they’ve teamed with O2 is this now possible?
on 27-04-2022 09:55
Hi Dennismum
Thank you for reaching out to us here on the Community.
In order for us to assist further, can you please confirm if you have the Oomph SIM or a SIM with O2 on Volt?
If the SIM is with O2 on Volt, you will need to speak to O2 directly regarding the compatibility with your watch.
If the SIM is one that you have received from ourselves, let us know and we will be happy to look into this further.
Thanks
on 27-04-2022 10:51
Hi Nat
its an oomph sim (just waiting for it to arrive as the other one didn’t work) the previous one was a virgin sim but they ask if it’s a virgin or O2 so I’m thinking maybe they are sending me an O2 ? Very confusing but it’s an unlimited sim we got with our oomph bundle
on 27-04-2022 11:56
You can only get an eSIM for the Apple watch if you are an O2 customer as the extra cost has to be added to your O2 bill.
The only network that support the watch in Cellular mode are O2, EE and Vodafone.
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on 27-04-2022 11:58
Thank you Dennismum.
You will be able to make calls from the watch as long as you are connected to the handset via Bluetooth.
Please let us know how you get on when the new SIM arrives.
Thanks