I joined Virgin Mobile a few days ago (SIM only) and have been suffering from the "Refreshing SIM Data" issue that I see loads of other people have, where amongst other things it keeps killing the wifi calling option. I spent well over an hour on the chat support this morning before the rep had to leave for their lunch break, and was faced with a 45 minute wait before someone else would join, so I gave up.
Given my lack of success and the fact that no-one seems to have ever got a resolution for this, I've now decided to switch away to EE. However, when I requested my PAC code online it told me that I would have a £36.82 early termination fee despite being well within the 14 day cancellation period of an £8 per month contract. I tried phoning Customer Services to query this and got through to them quite quickly, but because of the issue with the SIM the call dropped while I was starting to explain my query. My phone has been on "Emergency calls only" ever since because the wifi calling has dropped off again.
So, I thought I'd try to email them instead but couldn't find an email address anywhere. Does anyone have one that I can try?
Thanks in advance...
