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Syke79
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Android won't turn WiFi on after swapping to virgin sim

Im having an issue with my mobile, since I have moved over to virgin mobile from Vodafone using my Samsung s7, my WiFi does not turn on, I know the issue isn't with my home WiFi service as other devices are connected.

Today I remove the virgin sim card from my phone and started it up, the WiFi connected instantly.

 

Any help with this would be awesome 

 

Thank you

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Re: Android won't turn WiFi on after swapping to virgin sim

Hi Syke79,

 

Thank you for your post. I'm sorry to hear about this issue. 

 

Just to confirm when you have the Virgin Sim card in your handset are you actually able to turn on the WiFi but not connect? Or are you not able to turn the WiFi on at all?

 

^Martin

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Syke79
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Re: Android won't turn WiFi on after swapping to virgin sim

Hi Martin,

Thanks for the reply.

It won't turn on at all, I tap the WiFi symbol and it goes blue then straight back to shaded grey again. 

I have loaded up the phone in safe mode several several times, but have been unable to connect to WiFi that way either. 

 

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Re: Android won't turn WiFi on after swapping to virgin sim

That is odd. 

 

What I will need to do is look into your account. I will private message you to get some details.

 

^Martin

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teabag
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Re: Android won't turn WiFi on after swapping to virgin sim

Have you tried to "Reset Network Settings" or tried clearing "System Cache".

A Google search will bring up instructions for your phone 🙂

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Syke79
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Re: Android won't turn WiFi on after swapping to virgin sim

Hi, 

 

I have been trying to reply to your message Martin, but everytime it's refuses to send and states "I have reached the max number of messages"?? Weird

 

Teabag, 

Yes I have tried both of those options, and still no joy, I am also reluctant to do a full factory reset atm, just because of all the data I would need to back up. 

Plus i found it strange that WiFi connects when I remove the virgin sim? 

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Re: Android won't turn WiFi on after swapping to virgin sim

Do you already have any messages in your inbox?

 

^Martin

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