Amend my credit file

[celineb]

I phoned up closed an account in 2016 but the account was not closed, and virgin media keep the account open till this date and I never received any bill, letter or email regarding the account been in debt and have now marked a default on my credit score account in 2017 and won’t remove it but The account was closed in 2016

[Zach_R]

Hi @celineb,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear this. Can you clarify if this is regarding a Virgin Media account, or a Virgin Mobile account? When did you last discuss this with the team, and what did they advise on the matter?

Thanks,