on 05-11-2021 17:11
Since this morning I have had no service.
I have restarted the phone but it made no difference.
I have checked o2 and ee, there are no problems in my area.
I have been out so it’s not a local signal problem.
My £2 bill is not due till 18 Nov and it’s on direct debit with my broadband.
This is the first month I’ve used this sim but as my bill is not due, what is the problem??
Answered! Go to Answer
on 06-11-2021 09:09
Let us know if the new SIM fixes things. We're here to help if not.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-11-2021 17:31
Hello @Gaylec,
Welcome to the community page, thanks for posting.
I am sorry to see that you have no service, I can see a note from today mentioning to activate your Sim card. They can take up to 24 hours.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 05-11-2021 19:18
Where was this note? Should I have received something to say I need to activate a new sim?
on 05-11-2021 19:25
Hello @Gaylec,
It was an internal note 🙂 Have you not spoken with us today? Or recently?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 05-11-2021 19:30
Haven’t spoken to virgin for months. 🤷♀️
on 05-11-2021 19:34
Sorry for the confusion @Gaylec,
Have you activated your Sim now? If not I will help you further.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 05-11-2021 21:06
I have a new sim coming x
on 06-11-2021 09:09
Let us know if the new SIM fixes things. We're here to help if not.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill