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sam162
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Alerts every 10-15 seconds!!!!!

Hi, can anyone tell me why the 2 Virgin handsets that I have in my household are constantly receiving alerts every 10-15 seconds stating - NO MOBILE DATA SERVICE TEMPORARILY TURNED OFF BY YOUR OPERATOR FOR SIM 1. The handsets are both working OK. I have tried restarting and rebooting etc, no good. Spent the whole morning online and on the phone to Virgin concerning this and no one can help me!!! What on earth is going on Virgin? The constant alerts are driving us all crazy! 

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Re: Alerts every 10-15 seconds!!!!!

Hi Sam162, 

 

Thank you for getting in touch. 

 

I have taken a look in to what is causing this issue and how we can fix it. 

From reading some other posts regarding this problem I see it only seems to happen on new sims and usually only for a few hours. 

 

How are things since Sunday? Any improvements?

 

Thanks 

 

 

Nat
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weezane
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Re: Alerts every 10-15 seconds!!!!!

Hi Nat,

I'm also getting these alerts every 10-15 seconds - and mine is not a new sim!

I've had it since May I think, we're now in August. 

The problem only happens when I'm at home (also on Virgin for broadband at home), and I still get the alerts even when the data is turned off.

V frustrating!

Any ideas?

Thanks

Janie.

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Re: Alerts every 10-15 seconds!!!!!

Good Evening, thanks for your post weezane!

 

And a very warm welcome to our Community Forums!

 

Sorry to hear you've been having this issue with your handset. Have you been able to speak to one of our team since your post?

 

Either I or one of my team would be happy to look into this for you if you're still facing this issue,

 

David_Bn

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