on 30-09-2022 11:03
I am the account holder for my family's Virgin mobile accounts. My daughter is in Spain and cannot access her voicemail. We don't think she ever setup a PIN for this and she certainly didn't before she left the UK. Is it possible to get this reset while she is out of the UK?
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on 30-09-2022 11:30
Thanks for the private message rkennedy,
I have now reset your daughters voicemail pin as requested.
The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down. eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.
Kind regard Jodi.
on 30-09-2022 11:12
Hi rkennedy,
A warm welcome and thanks for posting on our community forums. We can certainly get your voicemail pin reset if the mobile account is in your name.
I will pop you over a private message to take some details and get this reset for you. Please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 30-09-2022 11:15
Hi Jodi - that's great. Am replying now to your private message.
on 30-09-2022 11:30
Thanks for the private message rkennedy,
I have now reset your daughters voicemail pin as requested.
The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down. eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.
Kind regard Jodi.
on 30-09-2022 14:39
Voicemail reset has worked. Thanks for excellent & prompt support from Jodi