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Accessing voicemail from Spain

rkennedy
Joining in

I am the account holder for my family's Virgin mobile accounts. My daughter is in Spain and cannot access her voicemail. We don't think she ever setup a PIN for this and she certainly didn't before she left the UK. Is it possible to get this reset while she is out of the UK?

1 ACCEPTED SOLUTION

Accepted Solutions

Jodi_S
Forum Team
Forum Team

Thanks for the private message rkennedy,

I have now reset your daughters voicemail pin as requested. 

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down. eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.

Kind regard Jodi. 

See where this Helpful Answer was posted

4 REPLIES 4

Jodi_S
Forum Team
Forum Team

Hi rkennedy,

A warm welcome and thanks for posting on our community forums. We can certainly get your voicemail pin reset if the mobile account is in your name.

I will pop you over a private message to take some details and get this reset for you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

Hi Jodi - that's great. Am replying now to your private message.

Jodi_S
Forum Team
Forum Team

Thanks for the private message rkennedy,

I have now reset your daughters voicemail pin as requested. 

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down. eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN.

Kind regard Jodi. 

Voicemail reset has worked. Thanks for excellent & prompt support from Jodi