Accessing my account

[Sue671]

I am no longer able to access my online accounts. I updated my email while changing my tariff -I can no longer access my mobile or media accounts - neither old or new emails recognised. Help required

[Nathan_B]

Hi there @Sue671, 

thanks for your post. I'm sorry to see you are unable to access your online accounts. 

If you have changed your email address then this will be the reason why you are unable to access as you would've set them up with the one email.

I'm going to send you a pm so these can be reset for you.

Regards

Nathan

[Sue671]

Will reply properly later - am out now - thank you Nathan.

[Sue671]

Thank you Nathan - am out now - will reply properly later. Sue 

[Zach_R]

Hi @Sue671,

Thank you for reaching out to us via private message so we could take a closer look at what's going on for you. I'm glad we've been able to reach a resolution on this.

If you need our help with anything again in the future, feel free to post on our community forums once more.

Thanks,