2 weeks ago
When I call voicemail it lights up for one second then cuts off? I also can't send texts. Called 789 ok but their suggestions haven't worked.
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Thank you for taking the time to get in touch.
Sorry to hear you're having problems with your voicemail.
If you haven't managed to get this resolved, please could you confirm the following:-
Are you able to make calls to other numbers?
Did you set up voicemail before leaving the UK?
Look forward to hearing from you,
Hi. Thanks for responding. I called customer services ok on 789 ? I haven't tried another number. I did try to send a text to Virgin to ask for help but this would not send
Thanks for confirming.
Do you have any network coverage?
If you're abroad you would need to contact us on +44 7458 333 789.
Please be aware of the call charges whilst you're in Turkey, you can see the charges here.
If you read my previous comment, I have already contacted customer services who did not help.
Was roaming activated before you left the UK? You can check this via logging in to your online account.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Hi. Roaming is activated but I can't remember when. I did call customer services before I travelled about roaming charges but can't remember if it was set then or only when I started having problems in Turkey
Okay cheers, have you tried a manual network search on the handset?
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If this is where you go to the list of possible 3g 4g providers in the area and change to another, then yes and this made no difference.
Can you try putting the phone on aeroplane mode then off/on again?