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Ineedhelp3
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Abroad

Hi

I've come to Europe from UK and my phone has not picked up any signal. So I can't use roaming. I really need it to, I didn't do anything in the UK before I left as I did it previously and so I thought it would work this time. I can't text the virgin support, or call them and they don't seem to have a chat service for UK customers. Can someone help please? 

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Re: Abroad

Hi Ineedhelp3, 

Thanks for your post and welcome to our community. 

I'm really sorry that you're having issues using the service outside of the UK, I can appreciate you're keen to get this connected. 

So have you used the service abroad previously with no issues?


Are you able to log into your online account to check roaming is active and you don't have any international call bars active?

Are you able to do a reboot and manual network search to see if that helps? 

If not can you confirm where exactly it is you're visiting?

Thanks Smiley Happy 

Emma_C - Forum Team
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Ineedhelp3
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Re: Abroad

I've tried rebooting. I've also tried manually searching. I have been able to get services abroad. I am in Holland. I can't log into my online account, always had problems trying to set it up. I really just would like it fixed! Thank you 

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Re: Abroad

Thanks for getting back in touch. 

I'll need to pop you a personal message just to get some further details. 

I look forward to hearing back from you soon Smiley Happy 

Emma_C - Forum Team
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