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Adrian089
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Abroad

I am in Italy for a few months and am on the £6/month Virgin contract and wanted to ask them:

1) What calls within Italy cost? (I know it is 4p/min to UK)

2) What it costs callers to ring me within Italy and from UK?

3) Why calls no longer come through as they did when I first arrived? No-one can ring me!

The online chat is always 'too busy try later'.

And the option I ring on 789 says 'number unavailable'... useless really!

I would really appreciate some help as getting a new SIM here seems tricky and pricey.

Many thanks

Adrian

 

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teabag
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Re: Abroad

Hi Adrian

1) it's would still be 4p @minute for calling a Italian mobile.

2) receiving calls is free to you, what they will be charged would be down to their operator charges.

3) have you tried turning phone off and on again?.
Calling in for help within the EU is +44 7953 967 967 with pay monthly Sims (4p @minute), I've never tried online chat - but from other posts on here, it is always very busy.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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Adrian089
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Re: Abroad

Thanks very much teabag

Seems to be working fine now.

All the best

Adrian

 

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Pieshop
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Re: Abroad

My Wife has gone to Las Vegas, we set her phone up according to the website, roaming ON and Barring Off etc but now she is there she can't use her phone. Any suggestions?

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Forum Team (Retired) Rich_B
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Re: Abroad

Hi Pieshop,

 

Welcome to the community and thanks for posting. Sorry to hear your wife isn't able to use her phone in Las Vegas.

 

Is she connected to a local network?

If not, can she manually search for them?

Which ones appear in the list?

What happens when she attempts to connect to them?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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