789

[vinsi]

Hi I have Virgin PAYG. I am trying to top up using a voucher. I usually do this through 789, but this number is not working. I also tried to get my balance by texting balance to 789789. Came back with a text saying I had no minutes. What’s that all about

[enlli]

How long is it since you made a call or sent a text 

[vinsi]

Made a call a couple of days ago and last text was 3rd August

[enlli · Accepted solution]

OK. Just making sure the account was still active and not closed under the 90 day no use rule.

Hopefully the team can sort this out.

I guess too you are aware that PAYG is being closed down between October and next Jan. Texts are going out with the exact closure date for each customer 

[vinsi]

I wasn’t aware that PAYG was going until I googled about 789 not working. I have been with Virgin for more years than I can remember.

[LazyDaisy321]

I was sent a text to say my PAYG closure date will be 17th October

Just in the process of preparing to transfer my account elsewhere

[vinsi]

I have not received any notification from Virgin regarding this. My problem is, myself and my husband (also Virgin customer) have £40 in top up vouchers. 789 is unavailable so not quite sure what to do

[LazyDaisy321]

Hi

Have a look at this page https://www.virginmedia.com/help/virgin-mobile-pay-as-you-closing hopefully it will help.

I am leaving, hopefully to Asda who also do a PAYG.

I have requested a SIM from Asda and a PAC from VM

I spoke to someone on 789 today who said I couldn't have my credit back, even though the web page I sent you says I can.

I have another thread about this which I created earlier and someone is looking into it for me.

Regards

[vinsi]

Thanks for your help. I just don’t know why I can’t get through on 789. 

[LazyDaisy321]

Hi @vinsi

Just to let you know it appears I "jumped the gun" requesting the PAC code. That is why they said I couldn't have my remaining credit back as the phasing out of the Pay As You Go service is from October 2021 to January 2022. 

I was trying to be proactive and request the PAC now so it made it look like I just want to leave (not due to the phasing out)

Not sure what happens with Top Up Vouchers though sorry.