on 20-03-2023 16:13
Recently updated my phone but still using old sim card, should have 4g and 15gb data but only shows 2/3g and 2gb data, paying for the upgrade but don't appear to be receiving it, any suggestions
on 20-03-2023 18:28
Hi @joe1965 👋
Welcome to our Community Forums and thanks for your post.
I am sorry to hear your upgrade appears not to have taken effect.
Are your old tarrif details showing on your online account?
on 20-03-2023 19:50
Old tariff showing on phone settings, new tariff showing when I log in to my account and being charged for new tariff
on 20-03-2023 19:54
Thanks for clarifying.
When did you upgrade tariffs?
on 20-03-2023 19:57
I upgraded in January but still had a while left on my old tariff, this should have upgraded from February 23rd
on 20-03-2023 20:14
Could you confirm which handset you have and if it is 4G capable?
on 20-03-2023 21:00
It's a samsung galaxy a40 and it says it is 4g
on 20-03-2023 21:04
Sorry it's a Samsung a04s but still says 4g
on 21-03-2023 13:08
on 21-03-2023 14:28
4g not working, can only receive calls on 3g/2g, in my mobile account it says 25 gb data but on my phone settings it only days 2gb