Recently swapped from EE to Virgin. Whilst EE had some issues I find that I just are not getting 4g with Virgin. I've tried contacting the text service and keep having to jump through the same hoops. I'm quite fed up with this now.
If I cancel (it's less than 14 days since I took the sim only contract) how does that work, since I have made a few calls etc.
Thanks but I have had to use my 14 day cooling off and move to another provider. I spent 7 hours on text messaging with somebody, going around in circles, over and over the same things. So disappointed as this has now left me on PAYG whilst my number gets ported and, unless I pay to top up which I am unwilling to do as it swaps on Monday, I have no access to a couple of messages received on my voicemail yesterday. I should have been given the chance to get a new provider within the 14 days before being unceremoniously dumped off my contract!
It would have been useful to be told that at the time, otherwise I could have delayed cancelling for a few days. As there was limited service, I clearly could not have overused the phone and could then at least have picked up messages!
I have to say that I have been totally underwhelmed by the service from Virgin Mobile in this instance and this would prevent me wanting to return to them in the future. It is so disappointing as the deal I opted for was very appealing.