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nick_london
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Message 1 of 32
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4G in Maidstone not working during the day

During the day I am unable to use 4G. It shows 4 bars of 4G signal but pages do not load and WhatsApp and iMessage messages do not work. There was a similar case in Central London.

I would like someone to investigate this as I’m unable to use the service and only works on 3G.

ME15 area

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Very Insightful Person
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Message 2 of 32
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Re: 4G in Maidstone not working during the day

Try checking on the EE status page (Virgin use EE)

https://myaccount.ee.co.uk/networkchecker/checkservice

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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teabag
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Message 3 of 32
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Re: 4G in Maidstone not working during the day

They have taken the bandwidth away from Maidstone and gave to those in London.

Sorry, could not resist that one 😆

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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nick_london
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Message 4 of 32
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Re: 4G in Maidstone not working during the day


@enlli wrote:

Try checking on the EE status page (Virgin use EE)

https://myaccount.ee.co.uk/networkchecker/checkservice


Already done that and shows nothing. My house mates are on EE and don’t have any problems. Also the problem occurs the same time everyday.

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Message 5 of 32
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Re: 4G in Maidstone not working during the day

May not be anything to do with it but your housemates on EE have access to 800MHz 4G where you don't. So not exactly like for like

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ashscrivens1
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Message 6 of 32
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Re: 4G in Maidstone not working during the day

I travel around the country for work and Virgin is useless in loads of areas during the day, i have to connect to my work 4G hotspot which ironically is on EE and works fine.

Currently in Wilmslow just outside Manchester and had to drop down to 3G on the high street today as I noticed whatsapp wouldn't connect then suddenly all my notifications I miss popped up.

Its got to the point where I now leave my phone on 3G in 2019 as its the only way I know i'll have less chance of missing stuff, in a world where all the other networks are talking about 5G.

YET AGAIN Virgin have gone quiet on the issue, the post they set up about London has died which is pinned at the top, blates ignoring their customers. 

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Message 7 of 32
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Re: 4G in Maidstone not working during the day

Conspiracy Theory Mode

Well Virgin and BT (EE) are not the best of friends. 
Once all the SIM cards are changed to the new type it will be easy for Virgin to change networks. (Before all SIM's were re badged EE)
Maybe EE want them to jump ship  - more capacity for them if they do. 

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japitts
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Message 8 of 32
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Re: 4G in Maidstone not working during the day


@enlli wrote:

Conspiracy Theory Mode

Well Virgin and BT (EE) are not the best of friends. 
Once all the SIM cards are changed to the new type it will be easy for Virgin to change networks. (Before all SIM's were re badged EE)
Maybe EE want them to jump ship  - more capacity for them if they do. 


I doubt EE would want Virgin to jump ship to another operator, the wholesale revenue I'm sure is quite welcome and they'd far rather "BT Group" get the revenue than one of their rivals.

However... you're right on every other point. Much like any other outsource contract, if "xyz" facility isn't provided for, then said facility will not be provided. I doubt 800Mhz would make much difference to data speed (it's an additional coverage layer first and foremost), but it's an entirely fair point as regards coverage and why an EE phone can and will give a different experience to a VM phone.

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nick_london
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Message 9 of 32
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Re: 4G in Maidstone not working during the day

And surprisingly nobody from Virgin has replied to my thread.

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Forum Team (Retired) Ellen_C
Forum Team (Retired)
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Message 10 of 32
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Re: 4G in Maidstone not working during the day

Thanks for contacting Community @ nick_london

 

Sorry to know about your 4g issue.

 

How's your service since your last post?

 

Have you tried using your simcard to a different handset and see if you'll have the same issue?

 

Let us know so we can assist further. ^Ellen_C

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