Menu
Reply
  • 518
  • 29
  • 28
Forum Team
Forum Team
624 Views
Message 61 of 117
Flag for a moderator

Re: 4G in London

Hi toasty772,

 

I'm really sorry to hear that you haven't had a reply to your complaint yet, and I can appreciate you're keen to get to the bottom of this. 
 

Our team are still investigating the issue and need further information. Could you please pop me a private message with the following information  - 

 

  • Your mobile number
  • The make and model of your handset
  • App being used when experiencing issues
  • Are you getting any error messages?
  • Date/time of issue
  • Location
  • Any screenshots you can provide

Thanks Smiley Happy

 

 

0 Kudos
Reply
  • 46
  • 2
  • 4
toasty772
Dialled in
622 Views
Message 62 of 117
Flag for a moderator

Re: 4G in London

This info was already provided to "David_pn" previously via PM after he requested it.

0 Kudos
Reply
  • 518
  • 29
  • 28
Forum Team
Forum Team
618 Views
Message 63 of 117
Flag for a moderator

Re: 4G in London

Thanks for confirming that information has already been provided Smiley Happy

 

Our team will are continuing to work on this, and we'll let you know as soon as there are any updates.

 

Thanks 

0 Kudos
Reply
  • 375
  • 30
  • 46
nick_london
Fibre optic
566 Views
Message 64 of 117
Flag for a moderator

Re: 4G in London

134A2067-9DF4-44C0-B775-ECE1A3349235.png

This is the speed in Victoria today. Very bad!

0 Kudos
Reply
  • 46
  • 2
  • 4
toasty772
Dialled in
557 Views
Message 65 of 117
Flag for a moderator

Re: 4G in London

Fenchurch Street right now... IMG_20190204_125628.jpg

 

Was run with full bars of 4G showing - had to connect to a wireless network to be able to post the screenshot!!!!!

0 Kudos
Reply
  • 375
  • 30
  • 46
nick_london
Fibre optic
537 Views
Message 66 of 117
Flag for a moderator

Re: 4G in London

Bit better in Bayswater

B7896165-7532-45D7-B3D6-A767C52C95AC.png

 

0 Kudos
Reply
  • 375
  • 30
  • 46
nick_london
Fibre optic
529 Views
Message 67 of 117
Flag for a moderator

Re: 4G in London

I want a credit for these poor speeds as I have plenty of evidence that the slow speeds are widespread it also happens in Maidstone where I now live. As soon as I come into central London the speeds go below 1mb which makes it unusable.

 

0 Kudos
Reply
  • 7
  • 0
  • 1
ruswit
Tuning in
515 Views
Message 68 of 117
Flag for a moderator

Re: 4G in London

Data isn't staying connected. Periodically having to restart phone to use my data.

0 Kudos
Reply
  • 55
  • 0
  • 1
dtreweek
On our wavelength
505 Views
Message 69 of 117
Flag for a moderator

Re: 4G in London

Hi Melissa. Thanks for engaging with the forum. 

Whilst I appreciate your engineers need data points, there have been now 3 months worth of data given from various people.

I would like to know if anyone from VM engineering has taken the simple step of going to the areas which are reporting the issues. As its London and Birmingham it would seem simple to do and as I and others have shown this is easily recreatable the common factor is location and time. 

3 months plus for me with this issue and VM are currently heavily marketing a service which has not been delivered in the capital.

This will become a PR disaster at some point. 

0 Kudos
Reply
  • 375
  • 30
  • 46
nick_london
Fibre optic
497 Views
Message 70 of 117
Flag for a moderator

Re: 4G in London

They claim that they offer faster 4G in more places on average compared to O2,Vodafone and Three but this is misleading because the majority of people in many areas are getting less than 1mb speed.

Don’t advertise aggressively on something you cannot guarantee to offer knowing full well there are capacity issues.

0 Kudos
Reply