Activated new sim last night, speeds at home are fine, arrived in office (E1W) right by Tower Bridge sat right next to floor to ceiling window and getting very poor speeds.... This is why i left giffgaff!
Was the previous sim card an older Virgin sim, were the speeds ok with that one? I believe the older Sims used EE's data connection but the new (purple) sims whilst they use EE's masts the actual data travels via Virgin's fibre network not BT like EE. This is why if you do a speed test it recognises the connection as 'Virgin Media' but I could be wrong.
I am going put my money on it and say Virgin have well underestimated the amount of bandwidth it needs and its falling apart just like their fibre network in built-up cities too, the reason I left them for home broadband a few years ago being told im in a "over subscribed area!
"Activated new sim last night, speeds at home are fine, arrived in office (E1W) right by Tower Bridge sat right next to floor to ceiling window and getting very poor speeds.... This is why i left giffgaff!"
If I were you I'd consider cancelling your contract before the cooling off period expires. This issue has been going on for months now with no signs of resolution from Virgin.
We are currently looking into this issue. Our team are investigating and they will need some information and examples to assist. We will be privately messaging each customer in order to gather the information required.
Excellent. It should be easy for your engineers to replicate if they are in London, or reportedly Birmingham.
Not sure why this has taken 3 months to get to the stage that it's being investigated.
Also if you need some data points. There is another duplicate thread for the same issue which was raised 6 weeks or so before this one. That has lots of data points on it. So that would be a good starting point. If it were me I would merge the 2 threads as its distracting and confusing having 2 threads for the same issue.