We need a update, everybody must be frustrated by now.
I am regretting the decision to move over to Virgin now. Data is unusable (or shall I say non-existent) in most high streets, heck I only ever get signal at home or in places when nobody's around, switching to 3G/2G is not cutting it sometimes as well.
Neat, Virgin Mobile isn't even signed up to the Ombudsman Services complaints scheme.
I am fed up of the lack of response on this matter, it's as if the forum mods here are just brushing the issue under the carpet, I did what they asked over a month ago and private messaged details of my phone and postcode locations, I have heard nothing.
I am opening a formal complaint today, I advise everyone else to do the same and then the complaint can be taken further as a group if needed.
There's been an open forum page which their Twitter team have been linking to for months.
I've posted repeatedly on there. But basically this
4G data unusable in London EC4 outside of London it's fine.
Also and this is important. I get to the office sometimes at 5am .The 4G works fine then .So it's time and location specific.
The location central London
The time office hours Monday to Friday.
If this isn't a capacity issue I'll eat my hat.
Repeated calls tweets messages have gotten nonone anywhere. Virgin need to sort this out ASAP. Been a loyal customer for a long long time. But if this isn't sorted soon then TV, Internet and Mobile will all be gone. I feel I have been unbelievably patient. I first raised this on 19th November and that was after me having had the issue for some weeks.
Also anyone who runs a forum doesn't like duplicate threads. Are you trying to hide the fact that the initial thread was opened on 2nd November?