I am now unable to get any service in the City if London, around the EC2V area. My phone is consistently showing 4G+ and 3-5 bars on the signal, but yet unable to open any internet based app. This has been going for a few weeks now...
I mean this thread was started by yourself and you've failed to respond for 3 weeks, we're just left in the dark meanwhile I'm sometimes running around to find wifi to check my emails when in Central London and Birmingham
Poor service backed up by poor customer service here
For the past 3 days I have had no data connection at all in Central London and on the outskirts of London and have had to rely on wifi which is not helpful and is not what I'm paying for. Are you trying to fix this problem?
I have not been able to use any data (4G or 3G) whilst in Zone 1 in London, this has been occurring for almost 2 months now. I have called your customer service team at least 7 times and they all promise to call me back, however this has never happened. They've told me I am connected to a mast that is down and they've got me to reset my network settings, manually select a network etc and nothing works.
Feeling very frustrated as I am unable to use my data 80% of the time I am out of the house.
I've been experiencing this issue for maybe 3-4 months now. Potentially longer. I've been on the phone several times and have been told to wait 72 hours, 48 hours and two weeks. Still no meaningful update (despite being promised one) and I'm growing impatient. It's one mast - I've worked out which one it is, too. I can walk down the road a bit, away from my workplace, and the speeds shoot up to 60mbps both ways.
The lack of communication from technical departments is shocking. I'm not normally one to complain, but I feel as though - as a customer - I'm not being heard nor am I getting the service I pay for. I am on the verge of changing provider due to the way this has been handled.
EDIT: The speedtest says EE but this is from a Virgin Mobile device, promise.
EDIT 2: Interestingly, switching to 3G only on my device makes data at least usable. Perhaps that will help with the diagnosis and subsequent fix.