on 31-12-2021 17:40
I have a Virgin 4G unlimited sim which I have put in a TP Link Sim router as my broadband coverage is very poor.
I get a strong 3 bar 4G signal with a 50 Mbps download speed. Which is great, but..
This connection keeps disconnecting every 10 GB or so and does not re-establish.
Is there anything I can do? Or is Virgin's 'Truly Unlimited' service deliberately dropping my connection after a certain amount of data is downloaded? If I reboot my router, the connection re-establishes straight away.
on 03-01-2022 11:38
BTW I bought a sim card. Not a 'mobile sim card'.
By definition sim cards are mobile as they are tiny but I think you are using this point to emphasise that your AUP says that they should only be used in mobile devices.
That's not how they're being sold.
on 03-01-2022 14:19
Hi flshfrnd1, I am sorry to hear that you are having issues with the sim card and want to move to a zero tariff and want to cancel the service. You will need to contact the Mobile cancellations team and they can be contacted on 0800 183 1150 ^Chris.