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Kaden55
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Message 1 of 6
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4G Issues

I have never been able to get 4G even though I have a 4G sim (since 2017). I have checked my phone for connectivity (iPhone 6) I have checked my area for good availability, all Ok. I contacted Virgin who talked me through a few trouble shooting exercises to no avail. They sent out a replacement 4G sim. Sadly I am still unable to get 4G. My sister who has a Tesco tariff can get 4G in my house. Why can’t I?

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Very Insightful Person
Very Insightful Person
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Message 2 of 6
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Re: 4G Issues

Tesco mobile piggybacks on the O2 network.

Virgin Mobile piggybacks on EE’s network. If the EE coverage checker says you can get 4G, you should also get it on Virgin.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Roger_Gooner
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Message 3 of 6
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Re: 4G Issues

Put your SIM card in your sister's phone and see what you get.

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jhuk
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Message 4 of 6
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Re: 4G Issues

Post in the Virgin Mobile section to get proper help, this is for home broadband.

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Forum Team
Forum Team
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Message 5 of 6
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Re: 4G Issues

Hi Kaden55,

 

Welcome to the forums and thank you for your post. I'm sorry to hear you've been experiencing mobile data issues.

 

Thank you to jhuk, we have now moved this thread to the correct board.

 

It does sound like it sould be an issue with the handset rather than the SIM card. As Roger_Gooner suggested, have you tried your SIM in a difference device to see whether you can receive a 4G signal? Have you also tried any other SIMs in your handset to test them?

 

Thanks,

Rachael

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japitts
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Message 6 of 6
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Re: 4G Issues


@nodrogd wrote:

Tesco mobile piggybacks on the O2 network.

Virgin Mobile piggybacks on EE’s network. If the EE coverage checker says you can get 4G, you should also get it on Virgin.


Almost but not quite. If the EE coverage checker says you can get 4G, there's a good chance you'll get it on Virgin - but the EE checker does allow for 800Mhz remember.

The Virgin coverage checker does give different results for some postcodes where this is the case. But you're right in the case of the OP wondering why one network gets coverage and another doesn't... I can think of numerous places where a Tesco tariff won't work but my EE one will....

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