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roberttavery
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30 day rolling contract cancellation

I want to change or cancel my 30 day contract as I have moved overseas.  However I am unable to call the helpline from overseas.

Can I do this by email?

Thanks

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happywithmy350
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Re: 30 day rolling contract cancellation

+443456000789
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roberttavery
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Re: 30 day rolling contract cancellation

Ok let me reframe that. I don’t particularly want to spend an entire year’s fees waiting for someone to answer. 

I’ve tried the online thing but that’s a joke  

I was hoping virgin might have an email address. 

But thanks for taking the time to reply  

 

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Superuser
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Re: 30 day rolling contract cancellation

you can't do this by email. you might be able to write in and cancel.

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Forum Team
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Re: 30 day rolling contract cancellation

Hi roberttavery, welcome to our community forums.

 

Unfortunately the only way we usually accept cancellation notice is over the phone. This isn't something we usually do, however I am going to send you a PM so we can discuss this in further detail and process your request for you.

 

Thanks,

Tom_S

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