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amy199508
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23 and unable to access over 18 apps etc

Every time I have no WiFi and the phone is using 4G I am unable to access any apps (ie. bet365) or websites through safari that are for over 18’s. 

This phone/contract is solely in my name and my DOB is listed, I am 23! Can someone please help?

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Very Insightful Person
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Re: 23 and unable to access over 18 apps etc

Go into your account on the Web

Choose the Tab 'Plan and Device'

You can turn parental controls off there

You will then need to reboot your phone for it to take effect

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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paulchambers061
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Re: 23 and unable to access over 18 apps etc

Oops, beaten to it...

You need to go on to your online account and switch off parental control

https://mobile.virginmedia.com/ecare/manageServices

Then switch the phone off/on and hopefully you're good to go. 

 

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