Hello, I just bought I phone 13 from virgin mobile on a 2nd line. There is an offer for trading in old phone. I have been trying to understand the process on how to claim it. I have so far spoken to customer services about 10 times but no one has a clue. All I know I am supposed to get s promotion code via email and then do it online through their trade in website. But so far I have received no email with the promotion code. Can someone please help me with this to get to the bottom on this? Thanks
