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pullin
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12 month contract ending soon

Hi,

My 12 month contract is ending soon (over 30 days) and do not wish to renew.

Do I have to give 30 days notice to inform VM that I want all services cancelled so that I don't end up in a rolling month contract?

I am looking to do this in writing by sending a letter.

Does it matter if they receive the letter with more than 30 days notice telling VM that I am cancelling and that I would like this to happen at the end of my contract?

Thanks for your help.

 

 

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Re: 12 month contract ending soon

Hi Pullin, 

Thanks for your post and welcome to our community. 

Sorry to hear that you don't wish to renew your mobile account, we'd be sad to see you go. 

If that's the case then we would need 30 days notice as a minimum, we'd then confirm when the account would be closed and create a final bill. 

This can be done by letter if you wish but please advise it can take longer to action, if you'd like you can pop me a personal message and I'll be able to take your notice from here. 

I hope that helps. 

Emma_C - Forum Team
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pullin
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Re: 12 month contract ending soon

Hi Emma,

Thank you for your response. I’m sorry, but my 12 month contract relates to Broadband and phone line. My apologies I’ve posted in the wrong forum. Would it still be possible for you to take my notice for this? 

 

Cheers.

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Re: 12 month contract ending soon

Yes of course, just pop me a personal message Smiley Happy 

Emma_C - Forum Team
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