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Vulcan24v
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Message 31 of 51
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Re: 0800 183 6403

Got a call from this number on my mobile, I have a full package with VM complete with a landline but they phoned my mobile??

Plus I do not know how they know my mobile number because it is not a VM mobile and I have not given it on any VM website or used it EVER to phone VM.

I told the asian woman that I would need her to confirm my account number to me and she ummed and ahhed then said if I gave HER some details after that she would tell me my account number.

If this is a real VM service why are they employing such idiots, I said that I did not believe she was from VM and that I was going to terminate the call... silence... so I cancelled the call.

Please tell me that Virgin Media haven't farmed out part of their service to an asian phone service?

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Moderator
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Message 32 of 51
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Re: 0800 183 6403

Hi there, thank you for posting on our forums.

 

Have you asked if the team are able to opt you out of these calls when they have rang you?

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Vulcan24v
On our wavelength
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Message 33 of 51
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Re: 0800 183 6403

I'll be honest in that it sounded way more like a scam call than a real VM call so asking to opt out wasn't forefront in my mind. I just wanted to know how they had got a mobile number which I only ever give to close friends and my work colleagues.

The number is blocked on my mobile now as I use the phone for work and I can do without randoms calling during the day.

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Moderator
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Message 34 of 51
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Re: 0800 183 6403

This does look like one of our outbound sales/retentions team.

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Anikhossain569
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Message 35 of 51
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Re: 0800 183 6403

I keep getting this call from Virgin Media and I told them I'm not interested on upgrading but still they keep calling me

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Forum Team
Forum Team
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Message 36 of 51
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Re: 0800 183 6403

Good morning.

 

Thanks for bringing this to our attention. I apologise if you keep on receiving a call from us.

 

Have you received another call from us since your last post? If yes, you can drop us a text message to stop this. Just  text us on 0753 305 1809 and a specialist will help you on this request.

 

You can also change your marketing preferences through your online account. You can click this link  and then go to My Profile then My Preferences.

 

We appreciate your patience.

 

Anna_B

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Steve1977
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Message 37 of 51
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Re: 0800 183 6403

Just had these people ring me - absolute shocking.

Firstly they explained that I will soon be experiencing drop outs on my Broadband and as a valued customer blah blah blah they can help reduce that. I asked how they could do this and if they were going to send out a new router...apparently this service which fixes the drop out issue (which I don't have) is not another router.

Absolute scam! I had to say that if there's a chance I will be experiencing drop outs, I will need to speak to Retentions to cancel.

Then had another 5 minutes of them trying to sell me a mobile phone package, when I'm already with Virgin and 1 year into a 3 year contract.

 

Just a bit miffed at the deceitful nature of the call tbh with regards to service drop outs.

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teabag
Superstar
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Message 38 of 51
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Re: 0800 183 6403

@Steve1977

The calls are just straight sales calls for upping their commission, the first try about dropouts was to add/sell Homeworks to your account at about £10 @month 😠

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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ad4-c
Tuning in
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Message 39 of 51
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Re: 0800 183 6403

I agree with you have had 3 calls today , 4 yesterday  and other day , I don,t answer  . But they need to stop calling like this.  If it is Virgin I would call them myself if I need anything. 

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Balb0waUK
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Message 40 of 51
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Re: 0800 183 6403

Ive been getting these as well, i altered my contact preferences in my setting a few weeks ago, yet im still getting these! please stop

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