6 months ago I upgraded to the v6 box but my tv's have now started to go black for 5 seconds and then picture resumes and is no pattern to it happening . I have 4 TVs connected using a hdmi splitter. I had a virgin engineer come out today and said that he can't help because I shouldn't be using a splitter and I should have a box in every room which is ridiculous 4 boxes for 2 adults in the house. I have used a splitter with virgin for 10 years and have not had a problem until now. The engineer at the upgrade stage new that I was using a splitter and I had no problem for months. It would be nice if virgin could give some advice.
The Splitter was fine for the old box and was working for months with the new one . I had the old box but it was broken so virgin reccomended the upgrade to the v6 and they new I had the splitter because he could see it. I should have been advised before uograding. Who is going to have a a box for every tv in the house.
As i said it worked for months with the new box and why was advised to upgrade to the new box when he could see I was using a splitter if it’s not going to support it. I should have been advised to stay with TiVo. Engineers should be able to advise customers as they should have the knowledge. Virgin should be able to advise or offer accessories that work with there systems to make life easier. A box for every tv is overkill.
Not exactly great in this day in age that if you decide to have a lazy day in bed then you can’t watch your recorded shows. Virgin should realise this and have more than one hdmi ports at the back or provide a solution of some sort.