upgrade to V6

[Noggin24]

Hi just signed up to another contract as I was leaving but have an old Tivo box. I have the full package and use a 4k tv can I get a v6 box at all?. If so how to I go about getting one.

Many Thanks

[LittleMick73]

Hi it would have been the ideal opportunity when you signed the new contract to request an upgrade to a V6, you could try phoning and asking but virgin now seem to supply the new 360 boxes which have meet with mixed reviews. Regards Micky

[dannylau · Accepted solution]

You can only get the 360 boxes as an upgrade, the V6 is no longer available except to customers who already have one

[japitts]

Having clarified the situation with VM forum staff "behind the scenes", existing TiVo customers can still swap to a V6 - providing of course, you have VM broadband which is a requirement.

There are no other circumstances where a V6 can be installed - all new TV installs are to 360.

The most reliable way of achieving this would be as part of a package renegotiation, and of being sure that you want a V6 & not a 360 - which I'm sure VM would be happy to promote.

[impy1]

In my experience you can only get a upgrade if you pay more,in my case an extra £12.50 a month. If the box developed a fault then it would be replaced ( if necessary) with another Tivo

[japitts]

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@impy1 wrote:

In my experience you can only get a upgrade if you pay more,in my case an extra £12.50 a month. If the box developed a fault then it would be replaced ( if necessary) with another Tivo

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Whether you have a TiVo or a V6 shouldn't make any difference to your monthly bundle price - the only difference would be any upfront cost.

Users that still have TiVo, tend to be on an older package that's not been reviewed for a while - hence the usual advice being to review the package and reqiuest a box-swap, all as one process.

I swapped my TiVo for a V6 as a faults swapout, so it does happen - it's just not guaranteed that way.

[Kath_F]

Hi Noggin24, 

Thanks for your post and it's nice to hear that you're wanting to upgrade to a V6 box. 

As there has been some confusion in the thread I just want to confirm that if you have an existing TV service, an upgrade to V6 is still possible. 

We're not able to help with package reviews via the Community so speak to the team on 0345 454 1111 so they can check what the deal would be. 

Thanks,