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mikethomas
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tv tivo pixelation

problem with tv pixellation, despite remote signal reset by 151 tech support team, problem getting worse please advise

suspect it's the tivo box - it's well ventilated think need a new one

am on this forum following an unsuccessful 151 call earlier this evening, after 19 minutes queueing for an advisor on final connection was immediately cut off when put through!!! No call back either, shocker!!

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Re: tv tivo pixelation

Hi mikethomas,

 

Sorry to hear about your issues.

 

This does sound like an issue that would require full diagnostics to see if we can fix the issue. This may require a brand new set top box.

 

Does this happen on live TV or recordings? Also, is this multiple channels or just certain channels?

 

David_Bn

 

 

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mikethomas
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Re: tv tivo pixelation

Hello

happens on numerous channels on live tv, sometimes on recordings please advise

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Re: tv tivo pixelation

Thanks for the response mikethomas.

 

This would require a call into the call centre. The box definitely needs to be looked at by the sounds of things. We'll attempt to fix this on the call but if not, we'll issue you with a brand new set top box.

 

Give us a call on 0345 454 1111 to get the ball rolling

 

David_Bn

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