@MrsE34 wrote:
I just sent a letter of complaint to head office this morning. As far as I'm concerned, this severely reduces the value and usefulness of the Tivo box. I can't see any reason for it, or how this could possibly be an improvement. I am going to write to Which as well and see what our rights (if any) are. My husband really wants to cancel, he's been complaining about the price hikes for years as it is. You never know why it's gone up so much as I can't recall any improvements.
Cancel. I'm actively preparing to do so when my contract ends. This is the final straw - not so much the actual inconvenience and frustration but the principle & precedent involved.
This is clearly a deliberate change and is equally clearly a downgrade - Virgin once even flagged up the ability to view and switch between tuners as a benefit of Tivo, so they can hardly claim that the change is inconsequential.
If Virgin can remove beneficial functionality from one core device without consultation or a price adjustment to compensate, then what's to prevent them doing it to another core device in future? What happens when the V6 is on the way out? Will they downgrade it and "encourage" us to move to the next box whether we are ready to or not? What prevents them removing functionality from broadband or landline? My experience of Virgin Mobile was that they were completely untrustworthy and am glad I took the plunge and left them. If Virgin Media are going the same way it's time to prepare to finish with them too.
I've already purchased a Firestick and it it proves as good and easy to get to grips with as it's supposed to be will then expand my horizons with other streaming boxes such as NowTV. It will at least fill a bit of a gap if I do end up leaving.
It also seems that VM value new customers more than existing ones, so there's an added incentive to leave, even if it's only until you qualify as a new customer and can take advantage of the various deals on offer if you do want to rejoin.
There comes a point at which the hassle and daunting act of leaving is outweighed by the hassle and expense of staying. The more of us have the guts to put our foot down the more likely companies are to listen.
