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telephone line dead


For about a week now my telephone line has not been working.

I'm checking the status and it keeps saying that you are aware of a problem and the engineer is working on it and that the service will resume the following day.but it has not yet resumed.

so i have been without a land line  for about a week.

So Virgin when will the engineer complete the task? 



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Forum Team (Retired) Rose_B
Forum Team (Retired)
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Re: telephone line dead

Hi Dave5252,

Thanks for posting on the community and I'm sorry to hear about what's happening.

You seem to have posted in the TV board which is why its taken us a little longer to get back to you.

I have checked your line and I can see that this fault is still ongoing at the moment but it should be resolved today.

You can keep up to date with faults and fix times on our service status checker here.

Apologies again for any inconvenience caused during this loss of service.


Forum Team

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