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WHIT
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subtitles,

subtitles freeze or get ahead of the programme, all shows and movies

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Forum Team (Retired) Tom_S
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Message 2 of 9
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Re: subtitles,

Hi WHIT, 

 

I am sorry you've been experiencing issues with this.

If you're still noticing issues with subtitling are you able to advise which channels and content you checked it on? Could you also advise the TV box you're currently using?

Did you try a reboot of the box to try to fix?

 

Thanks,
Tom_S

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WHIT
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Message 3 of 9
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Re: subtitles,

hi thanks for reply, i have two tv  v6 boxes, the fault on the sub titles was on all programmes, i have reebooted the box and for the moment it seems to have done the job.(why didn't i think of that). thanks again

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Forum Team (Retired) Tom_S
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Message 4 of 9
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Re: subtitles,

Thank you for the update, please keep an eye on it and let us know if you experiencing it again.

Was it on both boxes that you were experiencing it or just one of them?

 

Thanks,

Tom_S

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WHIT
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Message 5 of 9
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Re: subtitles,

HI TOM,i am still getting frozen or ahead of programme sub titles on both boxes and all programmes , series movies etc.

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Forum Team (Retired) Louis_R
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Message 6 of 9
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Re: subtitles,

Hi WHIT,

 

We are sorry to hear you are having this issue. Is the issue occurring at certain times or constantly? Also have you been any further pixelation issues issues along with the ones you are having at the moment? We look forward to hearing from you.

 

Many thanks,

 

Louis

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WHIT
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Message 7 of 9
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Re: subtitles,

hi , it happens all the time, i don't have any pixelation issues
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Forum Team (Retired) Louis_R
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Message 8 of 9
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Helpful Answer

Re: subtitles,

Hi Whit,

 

We are sorry to hear this, we would like to have a further look into this for you. This will require taking some account details via a private message. We will follow up straight away.

 

Many thanks,

 

Louis

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Patkelleher57
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Message 9 of 9
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Re: subtitles,

The responses are of no help!
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